Employment Opportunities

209533 – Customer Service Representative-Bilingual Japanese/English, August 20, 2008

Responsibilities
Respond to claim and benefit telephone inquiries from customers, providers, marketing arms, and other insurance companies.

Requirements
High school diploma or equivalent with one year work experience. Exam of Language Testing International at or above advanced level required. Periodic recertification required. Able to accurately understand, read, and translate context. Helpful to have course work in medical/dental terminology, industry courses (e.g. LOMA, HIAA), as well as prior claim paying, customer service, and/or medical/dental field experience. Strong oral and written communication skills in at least two languages - English and Japanese. Basic PC and keyboard skills with typing at 35-40 cwpm. Basic math skills, good written and verbal communication skills, and analytical skills with the ability to be detail conscious. Prolonged periods of keyboarding, sitting, and exposure to PC screen. Extensive telephone use.
Must have Japanese and English speaking skills.

How To Apply
Visit this website, access the online job search and application tool, then enter the job title to find out more.

Contact:
Claudia Schabel, Diversity Specialist | Human Resources | The Principal Financial Group | 711 High Street | Des Moines, Iowa 50392| ph 515.362.1202 | schabel.claudia@principal.com|www.principal.com/careers WE'LL GIVE YOU AN EDGE®